My Sale Price - Privacy Policy

1. About this policy:

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us. We also aim to follow those principles as a matter of good business & privacy practice.

This policy should be read with and in conjunction with any shorter collection notice shown on a form or at the point personal information is collected by us. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.

2. The personal information we collect:

• The information we collect depends on how you interact with us. It may include identity and contact details, such as your name, email address, telephone number and postal address;
• This may include a business name and the details of an authorised business contact, homeowner enquiry information, such as the property address, appraisal type, preferred contact method and information included in comments or correspondence;
• agent and membership information, such as agency details, professional role, licence or registration details, service areas, profile photograph, biography, membership tier and application material;
• account and login information, billing and transaction records for memberships, advertising, approved advertising credit and goods or other paid services where offered;
• communications, support requests, complaints, survey responses and records of dealings with us;
• and technical and usage information, such as IP address, browser and device information, pages visited, referring website, cookie identifiers and website interaction data.

We do not ordinarily need sensitive information or data that would reasonably be viewed as private. Please do not include health information, government identifiers or other sensitive information in form text fields unless it is genuinely necessary.

If we need sensitive information, we will seek consent or rely on another lawful basis.

3. How we collect personal information:

• We may collect personal information directly from you through online forms, membership applications, telephone calls, emails, correspondence and other interactions;
• from an authorised representative, referrer, member agent, agency, business partner or publicly available professional source where appropriate;
• automatically when you use our website, through cookies, logs and similar technologies;
• and from service providers that support payments, communications, website operation, analytics, fraud prevention, customer support, local or federal government agencies. If we receive unsolicited personal information, we will assess whether we could lawfully have collected it. If not, and if we are not required to retain it, we will take reasonable steps to destroy or de-identify it.

4. Why we collect, use and disclose personal information:

• We may collect, hold, use and disclose personal information to receive and manage homeowner appraisal enquiries and connect homeowners with participating member agents,
• assess agent, advertiser and seller applications;
• verify relevant professional details;
• administer accounts, memberships, advertisements and public listings;
• manage approved credit and payments;
• and provide support, communicate about enquiries, applications, accounts, payments, service updates and complaints,
• operate, secure, maintain and improve our website, services, business processes and user experience,
• prevent misuse, investigate suspected fraud or security incidents and protect our legal rights and the rights of others,
• meet taxation, accounting, corporate, regulatory, law-enforcement and other legal obligations;
• and send marketing or promotional communications where you have consented or where otherwise permitted by law.

If you do not provide information required for an appraisal enquiry or membership application, we may be unable to arrange the requested referral, assess the application or provide the relevant service.

5. Homeowner appraisal enquiries and referrals:

My Sale Price introduces homeowners to registered real estate agents that have been licence verified, for the purpose of an appraisal on rental or sale basis.

My Sale Price also provides real estate agents with advertising slots to promote their business or agency.

My Sale Price is both a directory platform and digital advertising agency.

When you submit an appraisal request, you request that we use the information to identify and refer the enquiry to one or more participating member agents who may provide the service to the property's location.

We may disclose your name, contact details, property address, appraisal type and relevant enquiry information to the selected agent or agents.

Selection may take account of location, service area, availability, membership status and other operational criteria.

A referred agent is an independent business or professional and handles the information it receives under its own legal obligations and privacy policy practices.

We do not sell personal information as a standalone data product.

Disclosure of appraisal details forms part of the referral service requested by the homeowner.

Advertisers do not receive private visitor or subscriber information merely because they advertise with us.

Subscribing to our newsletter does not itself authorise sharing subscriber details with advertisers.

When you request contact from a particular advertiser or seller, we may disclose the details reasonably needed to respond, as explained at collection.

6. Public profiles advertisements and listings:

Information supplied for a public profile, advertisement or listing may be displayed online, indexed by search engines and viewed or copied by others.

It may include names, business contact details, photographs, agency or business details, service areas, biographies, membership categories, property details and seller information you choose to publish.

Only submit information you are authorised to publish.

Private verification documents and non-public account records are not intended for publication.

You may request updates or removal, subject to lawful retention; third-party caches and copies may persist.

Membership applications and supporting material are used to assess eligibility, administer the relationship, provide benefits, manage payments and maintain service quality.

We may verify professional information with agencies, licensing or registration sources where reasonably necessary.

7. Who we may disclose personal information to:

• Depending on the circumstances, we may disclose personal information to participating member agents and their agencies for homeowner appraisal referrals,
• website hosting, cloud storage, email, communications, customer-management, analytics, security, technical-support and payment service providers,
• professional advisers, insurers, auditors, accountants and legal representatives,
• government agencies, regulators, courts, law-enforcement bodies or other parties where required or authorised by law,
• a potential purchaser, investor or adviser in connection with a proposed business transaction, subject to appropriate confidentiality safeguards;
• and other parties with your consent or at your direction.

Where a third-party payment processor is used, payment details may be collected and handled directly by that provider. We generally receive transaction and account information rather than complete card details.

We use the payment and billing information needed to administer transactions and approved credit. Full card details are not intended to be stored on our website.

8. Website cookies and analytics:

Our website may use cookies, pixels, logs and similar technologies to operate essential functions, remember preferences, understand site use, measure campaign performance and improve services.

Some technologies may be provided by third parties and may associate website activity with information those parties already hold.You can control many cookies through your browser or any cookie controls made available on the website.

Blocking essential cookies may affect website functionality.

Where consent is required for non-essential cookies, we will seek it through the relevant website controls and alerts.

9. Direct marketing:

We may send information about My Sale Price services, membership opportunities or relevant updates where you have consented or where permitted by law.

Marketing communications will identify the sender and provide a practical way to unsubscribe.

You can opt out at any time by using the unsubscribe facility or contacting us.

We will action electronic-marketing unsubscribe requests within five working days, Opting out of marketing will not prevent us from sending necessary service communications about an active enquiry, application, membership, payment, security matter or legal obligation.

10. Overseas processing and disclosures:

Some technology and professional service providers may store, access or process personal information outside Australia, including in the United States and New Zealand, other countries in which those providers operate.

The countries involved may change when providers or their infrastructure changes, where the APPs apply to an overseas disclosure, we will take reasonable steps required by law to address the recipient's handling of the information.

Where practicable, current information about likely overseas locations will be included in this policy, a collection notice or provided upon request.

11. Security, retention and data breaches:

Some minor personal information is held online to support accounts, profiles, enquiries and website services.

Most other business records are held securely offline.

We take reasonable technical, organisational and physical steps to protect information in both formats against misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include access restrictions, account security, secure storage and backups appropriate to the records concerned.

No system can be guaranteed completely secure which is why we keep important data securely offline,

we retain personal information for as long as reasonably needed for the purpose for which it was collected, to manage our relationship with you, resolve disputes and meet legal, accounting and record keeping obligations.

When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention requirements and backup cycles.

If a data breach occurs, we will contain and assess it and take appropriate remedial action.

Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

12. Accessing and correcting your personal information:

You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Contact the Privacy Officer using the details below.

We may need to verify your identity before responding, we will respond within a reasonable period, generally within 30 days where practicable.

We do not charge for making a request.

If the law permits a reasonable charge for providing access, we will explain it in advance.

If we cannot provide access or make a requested correction, we will explain the reason where required and advise available complaint options, you may also ask us to delete information or withdraw consent for an optional use.

We will assess the request under applicable law and explain relevant limits, including legal retention obligations.

Withdrawal does not affect earlier lawful processing.

Rights to erasure, portability or objection under overseas laws apply only where those laws apply to our activities; visiting from overseas does not by itself establish their application.

13. Privacy enquiries and complaints:

If you have a privacy question or believe we have mishandled your personal information, please contact our Privacy Officer at privacy@mysaleprice.com.au.

Describe the issue and include enough information for us to investigate.

We will acknowledge a complaint promptly, generally within five business days, and aim to provide an outcome within 30 days, although complex matters may take longer, If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

The OAIC may expect you to raise the matter with us first.

14. Anonymity & Underage:

Children and external services

Browsing anonymously, you may browse much of our website without identifying yourself.

We need identifying and contact information when it is impracticable to provide a requested service anonymously, including appraisal referrals, membership applications, account administration and privacy requests,

Underage / Children, our services are intended for adults and business professionals and are not directed to children under 18.

If we become aware that personal information has been provided by a child without appropriate authority, we will assess and handle it appropriately, including deletion where required,

external websites and independent agents

Our website may link to third-party websites, and member agents are independent businesses.

We are not responsible for another party's privacy practices.

You should review the relevant party's privacy information before providing personal information directly to them.

15. Automated tools:

We may use basic automated tools to support administration, such as sorting an enquiry by property location or matching it against agent service areas.

At the date of this policy, we do not use personal information in automated decision-making that we would reasonably expect to significantly affect an individual's rights or interests.

We will update this policy if that changes.

16. Changes to this policy:

We may update this policy when our services, technology, information-handling practices or legal obligations change, or when required by regulatory or amended legislative requirements.

The current version will be published on our website with its effective date.

Material changes may also be communicated through the website or other appropriate channels.

17. Contact Us: