My Sale Price - Terms & Conditions

1.1 These Terms govern access to mysaleprice.com.au and its directory, accounts, profiles, advertisements, property listings, appraisal requests, goods listings, forms and related online services.

1.2 The Website is operated by My Sale Price Pty Ltd, ABN 88 152 441 766, an Australian owned and managed company trading as My Sale Price or referred as (we, us or our).

1.3 By using the Website or accepting these Terms where prompted, you agree to these Terms & Conditions.

If the Website does not meet your needs, you may stop using it.

If you do not agree to these Terms & Conditions, you must not use the Website.

Any cancellation request of a paid advertising service is governed by its agreed plan and applicable Australian regulatory or legislative law's.

1.4 Any additional membership, advertising or sale terms disclosed and agreed before purchase also apply.

Specific agreed terms prevail for that service where inconsistent with these general Terms & Conditions and are subject always to applicable law.

Undisclosed terms do not form part of your agreement.

2.1 My Sale Price operates an online digital advertising directory and promotes appraisal requests to real estate agents from homeowners.

My Sale Price also advertises local business and professional advertisers, property listings, and goods such as vinyl records, media and gifts where those categories are offered.

It also enables authorised users to request free, no-obligation property appraisals from independent member agents for sales or property management in areas where that service is available.

2.2  In operating the Website and referral service, My Sale Price does not itself provide legal advice, financial advice, lending advice or conveyancing services.

2.3 Unless we expressly identify My Sale Price as the seller or contracting provider, we are not a party to contracts you enter into with an independent agent, advertiser, seller or other service provider.

Where My Sale Price sells its own goods or services, we remain responsible for our obligations as the supplier.

3.1  You may use the Website to request a sale appraisal, rental appraisal or other property, related contact described on the relevant form.

3.2  My Sale Price does not charge homeowners for submitting an appraisal request through the Website. A member agent may later offer other services under a separate agreement, and you should consider the terms and fees of that agreement before accepting those services.

3.3 We may if requested refer an appraisal request to up to three suitable member agents, as explained on the request form, having regard to location, service area, availability and membership status. We do not charge a commission or referral fee for that introduction to agents or homeowners.

3.4  By submitting the request, you consent to My Sale Price collecting the relevant information in the form and disclosing the information reasonably necessary to the member agent or agents described at the point of submission so they can respond to your appraisal request.

3.5  You also consent to contact by the relevant member agent by telephone, email or SMS for the purpose of responding to the appraisal request. Consent to unrelated promotional marketing should be requested separately and is not a condition of submitting an appraisal request.

3.6  Submitting a request does not require you to appoint an agent, list your property, proceed with a sale or rental, or purchase any other service.

3.7  We do not guarantee that an agent will accept or respond to every request, or that a suitable agent will be available in every location at the time of request.

4.1  Member agents operate independent businesses. They are not employees, representatives, partners or joint venturers of My Sale Price merely because they are listed on the Website or receive an appraisal request.

4.2  Upon an agent joining My Sale Price, their appropriate licence is verified and each member agent is responsible for maintaining any licences, registrations, professional obligations and insurance required for their activities, and for the accuracy of information and advice they may provide in the future.

4.3  A directory listing, membership badge or Founding Member recognition indicates participation in the My Sale Price network. It does not constitute a guarantee of an agent's services, appraisal, conduct or results.

4.4  You remain responsible for deciding whether an agent is suitable for your needs and should independently verify their identity, current licence, experience, fees, service terms and any other matter important to your decision.

4.5  Any concerns about an agent's services should first be raised directly with that agent. You may also notify My Sale Price if the concern relates to use of our Website, referral process or membership standards.

5.1  A property appraisal is generally an agent's opinion or estimate based on information available at a particular time. It may differ from a formal valuation and may change with market conditions, property condition, comparable sales, rental demand and other factors.

5.2  Neither My Sale Price nor a member agent guarantees that a property will sell, rent, be financed or be valued by another person at the appraised amount.

5.3  You should obtain independent professional advice or a formal valuation where required for lending, taxation, family law, deceased estate, insurance, litigation or another formal purpose.

6.1  You must be at least 18 years old and legally capable of using the Website and submitting a request.

6.2  You must provide information that is accurate, current and not misleading, and promptly correct any material error you become aware of.

6.3  You must be the property owner, or have the owner's authority, to submit a request containing information about a property or another person's contact details.

6.4  You must use the My Sale Price Website lawfully and must not submit fraudulent requests, impersonate another person, interfere with security or operation, introduce malicious code, scrape or harvest data without permission, or use information from the Website to send unsolicited communications.

7.1 Agents, advertisers and sellers supply much of the directory content.

We take reasonable steps to maintain accuracy and address reported concerns, but cannot guarantee every listing is complete, accurate or current.

Content suppliers must promptly correct errors, including inadvertent errors, and notify us of material changes.

7.2  Website content is general information only. It should not be treated as a substitute for advice tailored to your property, finances, legal position or objectives.

7.3 Real estate agent or business membership categories, paid placement, badges and directory participation do not guarantee expertise, endorsement, enquiries, sales, search ranking or commercial results.

Any licence verification badge describes a check made at a particular time; it does not guarantee future licence status or service quality.

8.1 We handle personal information as explained in our Privacy Policy at https://www.mysaleprice.com.au/privacy and relevant collection notices.

8.2  We may send communications reasonably necessary to administer an appraisal request, respond to an enquiry, maintain security or provide important service information.

8.3  We will only send promotional electronic marketing where we have the consent or other lawful basis required. Marketing messages will identify the sender and provide a method of unsubscribing where required by law.

8.4  You are responsible for keeping your contact information current and for telling us if you believe information has been used or disclosed incorrectly.

9.1 Website branding, original text, graphics, layout and software are owned by or licensed to My Sale Price and protected by registered trade mark IP & applicable intellectual property laws. Advertisers and other contributors retain ownership of their own material.

9.2 You may access and use the Website for lawful browsing, enquiries, advertising and transactions permitted by these Terms & Conditions. You must not reproduce, sell or commercially exploit our content without permission, except as permitted by law.

9.3  Member badges and recognition materials may only be used by authorised members and in accordance with any brand or membership conditions supplied by My Sale Price from time to time.

10.1  The Website may link to third-party websites or services. Those services are operated independently and may have their own terms and privacy policy practices.

10.2  A link does not necessarily indicate endorsement. Except to the extent required by applicable law, My Sale Price is not responsible for third-party content, availability, security, services or privacy policies.

11.1  We aim to keep the Website available and accurate but do not guarantee uninterrupted, error-free or continuously secure operation. Maintenance, technical faults, cyber incidents or circumstances beyond our reasonable control may affect access.

11.2  We may change, improve, suspend or discontinue Website functions where reasonably necessary. Where practicable, we will avoid materially affecting an appraisal request already being processed without notice.

12.1  Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

12.2 Each disclaimer and limitation applies only to the extent permitted by law and is subject to non-excludable rights.

13.1 Subject to clause 12, independent agents, advertisers and sellers are responsible for their own acts, omissions, statements, images, advice, fees, goods and services.

My Sale Price does not guarantee the accuracy of third-party material, including material containing deliberate or inadvertent errors or misleading statements.

This does not exclude liability arising from our own breach, negligence, unlawful conduct or other liability that cannot lawfully be excluded.

13.2 Subject to clause 12, we are not liable for loss caused solely by inaccurate third-party information, a separate agreement with an independent provider, misuse contrary to these Terms or circumstances outside our reasonable control.

Any limitation applies only to the extent we did not cause or contribute to the loss.

13.3 We do not exclude liability merely because loss is described as indirect or consequential. Any limitation of a statutory remedy applies only where the law expressly permits it and its application is fair and reasonable.

13.4 You are responsible for reasonably foreseeable loss caused by your unlawful, fraudulent or deliberately harmful conduct or your infringement of another person’s rights.

Any claim by us must reflect your responsibility, exclude loss caused or contributed to by us or others, and be subject to our duty to mitigate loss.

There is no unlimited indemnity for ordinary lawful use of the Website.

14.1  We may restrict or end access to the Website where we reasonably believe it is necessary to address a serious or repeated breach of these Terms & Conditions, fraud, security risk, unlawful conduct, misuse of personal information or a legal requirement.

14.2 Where reasonable, we will give notice and an opportunity to remedy a breach before restricting access. Immediate action may be taken where necessary to prevent harm, protect security or comply with law. Non-payment is also addressed in clause 21.

15.1  You can submit a Website or referral-service complaint using the contact details in clause 19. Please describe the issue and provide the information reasonably needed to investigate it.

15.2  We will acknowledge and assess complaints within 48 hours and will try to resolve them fairly and within a reasonable time, having regard to their complexity.

15.3  Nothing in this clause prevents either party from seeking assistance from a regulator, tribunal or court where entitled to do so.

16.1  We may amend these Terms to reflect changes to the Website, our services, business practices or applicable law, regulatory or legislative requirements. The current version and effective date will be published on the Website.

16.2 We will give reasonable advance notice of changes materially affecting existing paid services and will not retrospectively remove accrued rights.

Where a material adverse change to an existing paid service is not accepted, applicable cancellation and refund rights remain available.

Urgent legal or security changes may take effect earlier with notice as soon as practicable.

17.1  If any provision of these Terms is held to be invalid or unenforceable, it will be read down to the extent necessary or severed, and the remaining provisions will continue to apply.

17.2  A failure or delay in enforcing a provision does not waive the right to enforce it at a later time.

17.3  These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts and tribunals having jurisdiction in Queensland, subject to any right you have to bring a claim elsewhere under applicable law.

18.1  Agent means an independent real estate agent or agency participating in the My Sale Price member network.

18.2  Appraisal means an estimate or opinion about a property's potential sale price or rental value and is not necessarily a formal valuation.

18.3  Personal information has the meaning given by applicable Australian privacy law.

18.4 User, you or your means a person accessing the Website, submitting information or purchasing a service.

Advertiser includes an agent, agency, business or seller submitting promotional material.

Advertisement includes profiles, property and goods listings, images and other promotional content.

Legal entity: MY SALE PRICE PTY LTD

Trading name: My Sale Price | MySalePrice.com.au

ABN: 88 152 441 766

Email: admin@mysaleprice.com.au

Text: 0490 209 109

Website: https://www.mysaleprice.com.au

20.1 You must provide accurate registration and billing information, keep your contact details current, protect your login credentials and promptly report suspected unauthorised access.

You are responsible for activity you authorise and for failures to take reasonable care of your credentials, but not automatically for every unauthorised act.

20.2 If acting for a business, agency, property owner or seller, you must have authority to submit content and agree to the relevant service. You must hold all licences, registrations and permissions legally required for the advertised activities and provide reasonable evidence when requested.

20.3 We may require email verification, licence checks and approval before publication. Payment alone does not guarantee approval of non-compliant material.

21.1 Advertising fees, inclusions, duration, applicable taxes, renewal arrangements and any minimum commitment must be disclosed before you commit. Advertising does not guarantee any particular number of visitors, leads, enquiries, sales or financial return.

21.2 Payment in advance is required before paid advertising begins or renews, except where we expressly approve an initial advertising credit. This credit permits publication before payment; it is not a waiver of the advertising fee. Its value and conditions will be recorded in writing.

21.3 Where initial advertising credit is approved, payment is due within seven days of the invoice date unless otherwise agreed in writing.

We may suspend an advertisement if payment is not received by the due date.

We will give notice of overdue payment and suspension where reasonably practicable.

21.4 Advertising may resume after cleared payment and any required compliance checks.

Suspension does not automatically extend the agreed advertising period; any adjustment will be explained and agreed fairly.

We will not impose undisclosed fees or require payment for services beyond the agreed commitment.

21.5 Any recurring charge requires your authorisation and clear disclosure of the amount or calculation method, billing frequency, renewal and cancellation process. An initial credit does not by itself authorise recurring charges.

21.6 You may request cancellation through admin@mysaleprice.com.au or an available account cancellation function.

Agreed plan conditions apply, subject to law.

A change of mind does not automatically create a refund entitlement, but nothing limits refunds, cancellation or other remedies required by Australian Consumer Law.

If we refuse an advertisement before providing the paid service, we will refund fees for the unprovided service unless a separately agreed, lawful and reasonable charge applies.

21.7 Payment services may be provided by independent payment processors identified at checkout. You must supply valid billing details and authorise only charges you have agreed to.

22.1 Advertisers must comply with applicable Australian laws, including the Australian Consumer Law, relevant state and territory requirements and industry licensing rules, together with applicable AANA advertising codes and relevant industry advertising standards.

22.2 Content must be accurate, current and not false, misleading or deceptive, including through omissions or the overall impression created.

Claims about price, qualifications, licensing, availability, results, condition, provenance, testimonials and benefits must have an appropriate factual basis.

Required fees and significant limitations must be clearly disclosed.

22.3 Images must be clear, legible, of suitable quality for display and accurately represent the advertised property, goods, business or service.

Editing, virtual staging, stock photography or generated images must not mislead; disclose their use where necessary to avoid a misleading impression.

We may request replacement images that are blurred, distorted, irrelevant or unsuitable.

22.4 You must own, license or otherwise have permission to use submitted photographs, logos, descriptions and other material, and obtain any permissions required for identifiable people or private information. Content must not infringe intellectual property, privacy or other legal rights.

22.5 Do not submit unlawful, defamatory, discriminatory, fraudulent, malicious or otherwise prohibited content, fabricated reviews or endorsements, or material promoting goods or services that cannot lawfully be advertised.

22.6 You must promptly correct inaccuracies, remove expired offers and advise us when an advertised property or item is sold, withdrawn or unavailable, or when your licence or authority changes.

We may request evidence for claims, require corrections, or reasonably refuse, suspend or remove non-compliant material.

We will explain the reason and allow correction where appropriate; urgent removal may occur to prevent harm.

22.7 You grant us a non-exclusive licence to host, display, reproduce and resize submitted content as reasonably needed to operate and promote your listing during the agreed service, and retain limited copies for backups, disputes and legal requirements.

This does not transfer ownership or authorise unrelated sale of your content.

23.1 Property advertisements must be authorised by the owner or an authorised agent, comply with applicable property advertising laws and accurately identify the responsible agent or agency and any legally required licence details. Prices, inspection times and availability must be kept current.

23.2 Sellers of vinyl, media, gifts and other goods must describe condition, grading, defects, authenticity, price, postage and material sale conditions accurately. Sellers remain responsible for their legal obligations, delivery and applicable remedies.

23.3 Before transacting with an independent provider, check its identity, authority, terms and payment arrangements.

Listing on the Website does not itself constitute our endorsement or a guarantee of a transaction.

Where My Sale Price is the seller, that role will be identified and our supplier obligations apply.

23.4 Publication approval does not relieve an advertiser of responsibility for its content. Report suspected errors, scams or misleading advertisements to admin@mysaleprice.com.au with the listing details.

24.1 Access is provided subject to the practical availability limitations in clause 11.

We do not promise uninterrupted operation, absolute security or error-free content.

These qualifications do not remove consumer guarantees or our obligation to supply paid services with legally required care and skill.

24.2 We may maintain or improve the Website, but material changes to existing paid services remain subject to notice, agreed service commitments and applicable cancellation or refund rights.